The organisers of a Wembley pizza festival that was blasted by punters have taken to Facebook to apologise, but insist the majority "had a great time."
They also apologised for removing negative and critical comments from their social media channels, saying they "should not have deleted critical comments" and that they "apologise for doing so."
Food lovers paid up to £49.50 for a VIP ticket to Saturday's (July 30) event at Wembley Park, but many were left disappointed by what they described as hour-long queues, poor entertainment and most importantly a lack of pizza on offer.
People also complained about the entertainment on offer, which included complaints about the size of the main stage and the quality of the sound system, while people said the second stage consisted of a van with two DJs and about four people gathered round.
A statement put out by MySliceFest on Facebook read: "MySliceFest, our first ever, outdoor pizza and music festival took place last weekend and while the majority of guests had a great time, we are aware that not all customers had the great experience we hoped and worked hard to deliver. We are sincerely sorry for this.
"We delivered an event with great music from two stages, well organised bars, dodgems, big boosters, ping pong tables and table football. The total audience was about 7,000 guests and most of the feedback was positive.
"We’re very sorry that for some, the queues for pizza let down their experience of MySliceFest.
"We did brief vendors to be able to cater for a minimum 2,000 slices but we had cancellations of vendors on the morning and two vendors ran out of dough – this placed a strain on the remaining vendors and caused the queues.
"This was our error as organisers and we apologise. We also recognise that we should not have deleted critical comments or posts on our social media channels. We apologise for doing so.
"We know there are many areas we have to improve. We have taken this situation very seriously and will be replying individually to everyone who has already been in touch by email.
"If you would like to contact us about the festival, please email firstname.lastname@example.org by Thursday lunchtime, and we’ll get back to you by the end of the week."