Furious residents have been told there is "no timescale" for when the internet will be fixed after Network Rail cut a cable which led to an outage in Uxbridge and West Drayton.

In the early hours of Wednesday morning (October 19) Network Rail workers damaged cables which are used by a number of different communication companies - and repairs which have continued all night and day bring no guarantee as to when services will be up and running again.

With people in Uxbridge and West Drayton left without services for over 40 hours and put on hold for lengths of time whilst making enquiries to their broadband provider, we found out the answers to questions you may have.

1. How are broken cables affecting internet connection?

WiFi connection can be used to access internet which companies provide for households or businesses.

When network rail cut a cable near the railway line used by internet service providers, it meant routers at home stopped getting internet - leading to WiFi not being able to connect to anything.

2. Can residents claim any compensation for the outage?

Some residents who called their internet provider were told they cannot claim compensation as a business.

When we called Sky to find out, they said residents are "encouraged to call and their issue will be assessed on a case-by-case basis".

However, they did say they did not provide business broadband, so if you're using internet for commercial purposes, they can't help.

BT do provide business WiFi and said businesses will need to speak to them directly about their internet issues in order for anything to progress further.

3. What was the cause of there being no internet in the area?

Network Rail issued a statement to getwestlondon and said: "We are sorry that we have caused people problems with their phone and internet connections.

"While work was taking place in the early hours of Wednesday morning we damaged cables which are used by a number of different communications providers."

4. Who are involved in the repair works?

BT and Sky engineers are working with Network Rail and Hillingdon Council to carry out repair works to get WiFi up and running as soon as they can.

However, Network Rail has said in order to get an update, people should call their internet provider who will have the latest.

getwestlondon spoke to BT on Friday (October 21) and were told it is "not a straightforward repair" and is being worked on.

If there is anything else we could find out for you, tell us in the comments below, we're happy to hear from you.