Legal proceedings are something which, it is fair to say, most people are keen to avoid.
From defendants and claimants to curious onlookers, west London's open courts have thousands of visitors each year.
But what standard of service can you expect from your local judiciaries?
We have searched through reviews on Google to find out what people who have dealt with courts in west London think about their overall experience.
As a whole, we found that many courts in the area received quite poor reviews, with only three courts out of eight scoring three stars or more.
One court scored a rating of just 1.2 stars and was described as "a joke" and "a sorry state of affairs".
Only one court managed to score an five stars - but that may be due to the court having just one reviewer.
So take a look at our break down of the best and worst courts in west London.
Room for improvement
Hammersmith Magistrates' Court
The court, which is reportedly set to close , scored just one star after receiving six reviews.
Dean Dawson left one star and said: "Attempted to call the court on behalf of one of our clients.
"Spent a total of 23 minutes on hold over two days - what a shambles."
Another reviewer, Daniel Davidson, slammed the court's administration as "disgraceful".
"Absolutely disgraceful, I waited 45 minutes for them to answer," he said.
"This is meant to be a court of law."
Willesden County Court
This court received just 1.2 stars after 74 reviews.
From being described as "absolutely incompetent" to "a national disgrace for the British justice system", nearly every single review was negative.
"I have not had worse service from a Government department in my 42 years of dealing with them," Anastosios Moros wrote about the County Court.
"I suggest everyone make a complaint and get this place shut down" and "completely useless", said others.
Hannah Duffield said she had to wait nearly an hour for someone to pick up the telephone.
"Is anybody at Willesden court?"
Willesden Magistrates' Court
The Magistrates' court, in the High Road, received 1.9 stars overall.
Among the 14 reviews, the court was hailed the "worst service ever" and "disgraceful".
Francisco Dias said: "I waited for 35 minutes on the line to talk to someone, just to be told in less than five seconds 'I cannot help' and they hung up on me. I could not even explain what I needed."
"Below standard services," said another. "The worst I have ever experience."
"You can try getting hold of them but the odds of winning the Euromillions lotto is far higher."
However, the court did get some positive feedback, with one reviewer saying he found staff "friendly and accommodating", although "not informed well enough".
Westminster Magistrates' Court
The court, based on Marylebone Road, received 20 reviews and scored two stars.
Whereas some reviewers suggested the court was a "service to the community", others labelled Westminster Magistrates' Court as "rubbish".
One reviewer, named Luxe London, said: "The staff are appalling.
"I was left on hold for six minutes and the receptionist had no clue what services were provided by the court."
Josh Gbadeyan added: "Why ask people to make all enquiries via telephone but have no one answering?"
Harrow Crown Court
Receiving only four reviews, the Harrow court received an overall score of 2.5 stars.
However, people with experiences at the court did not express negative opinions, with one saying it was "okay".
One said: "An okay court, with some private rooms and waiting rooms with toilets if you're waiting to go give a victim or witness statement.
She added: "[There is] good security and security checks."
The front runners
Hendon Magistrates' Court
This magistrates' was ranked third-best out of the courts in west London and scored 3.3 stars.
After receiving six reviews, the court received some five-star reviews and was labelled "top notch".
Only two of the six reviews were one-star ratings and three were reviews leaving full marks.
Isleworth Crown Court
After receiving 10 reviews, the court on Ridgeway Road received 4.2 stars overall.
Comments ranged from "kind staff and very nicely run" to "very efficiently run".
"The people are nice," commented another reviewer Fabio Barbieri. "But the organisation seems designed to make it impossible to get anything done."
Ealing Magistrates' Court
The magistrates' court, on Green Man Lane in Ealing, received only one review of five stars.
Jason Smith left the full-marks review one year ago.
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