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Goldhawk Road and surrounding streets in Shepherd's Bush remained submerged in water from a burst main on Thursday morning (February 1).

Thames Water continued work to repair the 3ft-wide main in Goldhawk Road at the junction with Hammersmith Grove that burst in the early hours of Wednesday morning (January 31).

A Thames Water spokesman confirmed on Thursday morning that pavements along Goldhawk Road had been opened to pedestrians but the road still remained closed to traffic.

The Met Office issued a yellow weather warning for ice for Thursday and flood water may freeze over.

The scene outside Goldhawk Road station

Thames Water estimated up to 9,000 properties in the Hammersmith and Fulham Borough had lower than normal water pressure or no water on Wednesday.

On Wednesday night a Thames Water spokesman confirmed it had stopped water flowing from the burst pipe and work to return customers' water pressure to normal would continue into Thursday.

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Pedestrian access restored

Bottled water

Thames Water is supplying free bottled water for those affected by the burst water main
Thames Water is supplying free bottled water for those affected by the burst water main (Image: Thames Water)

Thames Water reassures customers amid heath risk fears

Businesses affected too

Thames Water added 25 commercial premises have been affected by the water.

Temporarily rehoused

Thames Water says it has rehomed people from six properties who have been unable to return to their homes.

A further 11 were affected but the people have not needed rehoming.

Thames Water on flooding

Our support for people affected by flooding will continue today and in the coming days as we help assess the damage and explain the insurance process.

“We have loss adjustors on site talking to customers, and will continue to offer them support for however long it’s needed.

“We know that being flooded is a horrible experience and we’re really sorry for the impact it’s had.

“We understand people will want to be back in their homes and businesses as soon as possible, and we’ll do everything we can to help that.”

Thames Water advice to customers

Our customer representatives will be re-visiting customers throughout today, including those who are on our vulnerable list such as those who are elderly and those with medical needs.

“Getting things back to normal for those people is our top priority, and we’re really sorry to anyone who’s been affected by this burst.”

Thames Water on water supply in the area

Water supplies have been restored to all areas affected by yesterday’s burst, but there may be some individual properties experiencing issues with air locks which we can deal with if they report them to us.

“People can contact us by telephone, on social media or face-to-face through one of our customer reps in the area. As a precaution, we’ll continue to keep bottled water in the area for as long as it might be needed.”


Thames Water update: Repairs

Thames Water has issued an update on the flooding at Goldhawk Road, addressing four key points.

Here’s what they have to say about the repairs:

The burst was on one of our 30 inch water pipes, and repairs are now underway.

“We don’t know how long it will take at the moment as once the pipe is fixed there will be a significant amount of work needed to restore the road and surrounding area to normal.

“We’ll keep everyone updated on our progress.”

Thames Water: 'Customer supplies will begin to return to normal'

Just to recap then, Thames Water say its engineers stopped water flowing pouring our from the burst water main on Wednesday evening and that during the night custoers should have seen their water pressure increase.

Here’s a statement from the water company issued on Wednesday evening

We’ve now stopped water flowing from the burst pipe meaning water pressure in our network is gradually increasing and customer supplies will begin returning to normal. This will take time as we have to build the pressure up gradually to avoid causing further bursts.

“We’re really sorry to everyone who has been affected today and our customer team will stay in the area throughout the evening and tomorrow supporting anyone who needs help with their water supply or the effects of flooding. Getting things back to normal for those people is our top priority.”


Kensington Church Street pub reopens after day without water

Bottled water available at two locations for homes without water

Thames Water warns homes above ground floor may wait longer for water flow to return to normal

In a statement issued on Twitter, Thames Water said water supplies were slowly returning to normal but warned “ properties above ground floor level, high rise flats and apartments, this may take longer to reach you”

Thames Water apologise for second day of disruption

Some Wembley homes still without water and those above ground floor may have longer wait

According Thames Water homes in Wembley may still be left without water or experience low water pressure on Thursday.

Those living above the ground floor were warned that “it may take slightly longer to restore” the water flow in their homes.

White City school reopens after Goldhawk Road flooding closure

Thames Water workers remained in Goldhawk Road throughout the night

Thames Water workers remained on site throughout the night to continue works on the burst water main.

Thames Water works to repair a burst main that submerged Goldhawk Road and surrounding streets in flood water throughout Wednesday (January 31) continued on Thursday (February 1).

While Thames Water confirmed it had stopped the water flowing from the burst 3ft wide pipe on Thursday night it said works to return residents’ water pressure to normal would be ongoing on Thursday.

It was confirmed one family was evacuated from the flood that emergency services were called to at around 3am on Wednesday.

Goldhawk Road remain closed to motorists on Thursday morning while the pavements had been reopened to pedestrians.

Speaking on Wednesday night a Thames Water spokesman said:

“We’ve now stopped water flowing from the burst pipe meaning water pressure in our network is gradually increasing and customer supplies will begin returning to normal. This will take time as we have to build the pressure up gradually to avoid causing further bursts.


“We’re really sorry to everyone who has been affected today and our customer team will stay in the area throughout the evening and tomorrow supporting anyone who needs help with their water supply or the effects of flooding. Getting things back to normal for those people is our top priority.”