Mountains of rubbish uncollected for five weeks has angered residents in a block of flats in Hounslow.
Around 90 residents living near the Treaty Centre at Hamilton Court in Hanworth Road would have been affected by the bins not being collected, one resident said.
People could not dispose of their rubbish bags as the big bins had not been emptied forcing residents to leave their waste on the floor to pile up.
Jenny Marie who lives in a ground floor flat said she had called the council several times to report the incident but nothing was done for some time.
“The bins were not been emptied in five weeks – rats everywhere," she said.
“I am next door to the bin shoot. The smell was awful and there were rats running around.
“I have never seen it not emptied for five weeks.
“I had to leave five bin bags in my kitchen as no more rubbish bags could get in there.
“There were eight bulky bins full and all the other bin bags on the floor.”
Getwestlondon enquired about the repeated missed collection to the council on Thursday (December 1) and residents reported the bins had been cleared by the following morning.
Councillor Amrit Mann, deputy leader of Hounslow Council, said: “Last Thursday [1 December] Hounslow Council was made aware of an issue with collections at Hamilton Court.
“Records indicate that due to vehicle access problems and a new team on this route following a change over to a new contractor, Recycle 360, a trading arm of the wholly council-owned Lampton 360, the collection was missed the previous week.
“With the new contractor now fully in place, measures have been installed to ensure any problems are resolved as promptly as possible and with this, the delivery of improved service standards.
“Upon being made aware of the problem, immediate action was taken on Friday [2 December] with collection crews at Recyle360 carrying out a deep clean at Hamilton Court, removing all household waste and a large amount of bulky items which had been fly tipped in the bin storage area”
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