While west London commuters have had to suffer through weeks of delayed and cancelled trains due to maintenance work to Piccadilly line trains, and there are some behind the scenes staff who are taking a lot of the flack.

The staff running the Transport for London advice Twitter accounts for individual underground lines help to keep us informed with the latest incidents, disruptions and delays while answering questions from the public and often dealing with abuse from some ruder elements of the Internet.

Tuesday (November 7) put the Tweet team in the spotlight as one member of staff was running all of the tube line accounts across London – an uphill struggle on the more disruptive days.

Problems in the Piccadilly line first emerged in November when minor delays were reported due to a lack of available trains.

Piccadilly line updates: Commuters late for work after morning of 'severe delays' causes fury

It was later revealed that the chaos was caused by trains being taken out of service to repair the wheels.

Transport for London said: “We have had to take some Piccadilly line trains out of service to repair their wheels, which means that we do not have a full fleet available.

“Therefore a reduced service is operating on the Piccadilly line.

“We are working around the clock to make the wheels safe, so that we can return to a good service as quickly as possible.”

The severe delays have put more pressure on both commuters and TfL staff, while the stress appeared to boil over for one Tweeter yesterday.

A member of staff said they were running all of the Twitter accounts for each underground line.

They also said they felt they were “getting it in the neck” and that “shouting and swearing at us does nothing to help us helping you.”

The tweeter also said: “I do my best, as do the others here, we all truly sympathise with people travelling.”

So lets all take a moment to thank the staff at Transport for London who do their best to keep us moving and informed on our way to work, whilst at the same time realising the frustration and stress delays can cause.

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