The leader of the council at the centre of the Grenfell Tower inquiry has explained that she does accept responsibility to rebuild the public's trust as she aims to have "more people with the keys to their own front doors" again.
Councillor Elizabeth Campbell took over at the troubled Kensington and Chelsea Borough Council following Nicholas Paget-Brown's resignation at the end of June, shortly after the Grenfell Tower tragedy.
Now in the role for just under three months, she has spoken to getwestlondon extensively about how she plans to prove how to move forward "by our actions, not our words".
You can read our full interview with Cllr Campbell as well as other survivors and victims in our dedicated microsite here.
"I think it's been quite emotionally demanding. As a mother, daughter, sister myself, that when you hear what people have been through," she said.
"My first reaction is how do we help? We're all Londoners, we all look out for our neighbours.
"So, to keep the emotion fresh, means you do a better job because you just try and do absolutely everything you possibly can to help people.
"Which is why I've put all our reserves at the disposal of the Grenfell survivors so we can rehouse, rehome them and we can give them all the emotional and mental support they need to rebuild their lives and start again."
If rehousing is the priority, then what progress is being made?
"All the people who've been bereaved have all had the chance to look at flats and see which ones they want. Quite a few of them have made their preferences clear and they'll be signing and moving in.
"So now we're dealing with everyone else on the fire on a strict preference basis, and they've all said which flats they might like and the viewings are beginning.
"So over the next month I hope that quite a lot of them have decided which flats they want and we can start moving people in.
"I think the hardest thing is the lack of trust of where people are, how they perceive us to be and trying to overcome that.
"As I said before, if we're about anything, it's about looking out for and helping our neighbours and rebuilding that trust but it will take time and I totally accept that and I understand that.
"People have had truly terrible times, they have lost their neighbours, their brothers, their sisters their children and they hold us responsible.
"So it will take time to rebuild that trust. I absolutely accept that responsibility.
"Talking to survivors in hotels, one gentleman said to me, 'look, I've got nothing against you personally, but I have a big problem about what you represent'."
"I said I understand that and now we have got to prove by our actions, not our words, how we can move forward."
When asked about how the public are angry and frustrated with the council when they cannot get answers from the council, Cllr Campbell said: "I hear a lot at public meetings.
"People will ask me things, journalists will ask me things but I simply can't prejudice the outcome of the injury by being other than totally careful in what I say.
"Because I think my job, as council leader, is to be open, transparent, make sure all the documents and evidence that the judge needs is there and is in bundles and easy for them to look through.
"I can't comment on the inquiry but what I can do is make sure all documents and everything they need is available and accessible to them."
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