Hounslow Council may have to foot the bill after the frustrated managers of a block of flats were forced to pay to have piles of uncollected rubbish removed.
Refuse collectors failed to pick up dozens of black sacks outside flats at Sheridan Court, in Vickers Way, Hounslow, on Monday February 15.
One resident said it was the second Monday in a row the bags had been left uncollected outside the flats near Hounslow Heath, and claimed occupants had seen foxes and rats among the festering heap.
A spokeswoman for Amber Management, which maintains the block, said she had eventually paid a private firm to clear the waste on Wednesday February 17, after the council failed to act despite several calls.
"Because of the health and safety issues and the fact it's a complete eyesore, as the managing agent for the development we couldn't leave it there," she said.
'Not fair on the householders'
"We hired a private contractor to clear the waste and I'm going to try to bill the council for the expense.
"It's not fair on the householders if we use their service charge to pay for a service the council should be providing."
Ted Macdouall, who lives in the block, said missed collections were not a new thing but they were becoming a more frequent complaint.
He added that one refuse driver had said they couldn't collect the bags as they were not in bins, although there are no bins at the block.
"I spoke to a very distressed lady here who said she'd seen a rat running around among the split bags," he said.
Councillor Amrit Mann, deputy leader of Hounslow Council, said: "It is very disappointing that residents at this block had to resort to independently arranging for their rubbish to be collected.
"Rubbish generated by this block was not collected as the building was not listed on the collection round. This was an error and we apologise to residents who have been affected by this issue, which we are dealing with as a matter of urgency to avoid any further missed collections. We’re also undertaking a full review of the area to see if some bins can be placed at the block to stop rats and foxes splitting bags."