A popular train ticket website is now charging customers a hefty £5 booking fee.
Takethetrain.co.uk was one of the very few websites that did not charge its users, until it changed its payment fee last month.
Failing to notify its users about the change, some commuters were left slapped with the unexpected extra cost just before confirming their purchase.
Left feeling unhappy, several commuters contacted consumer website Moneysavingexpert.com
Using the Twitter handle @wdcox, customer Dawn Cox reached out to MoneySavingExpert saying: "@MoneySavingExp @MartinSLewis You need to change info on your website about Takethetrain. I have just been ‘done’ by them I thought they didn’t have fees and they sneakily added £5 on the booking just as I pressed accept. Very unhappy.
Meanwhile @s1m0nc tweeted: "Booo. TakeTheTrain just imploded their business."
The website has since added some information about the charge on its homepage, so customers are aware of the fee before making a purchase.
Takethetrain.co.uk's booking fee is much higher than the ones charged by other websites.
For example, another popular website, thetrainline.com charges customers £2.50 for booking a 2nd class train ticket.
As a "gesture of goodwill", Takethetrain has offered to refund the £5 charge to any customers who booked tickets between 25 May and 14 June, it comes after MoneySavingExpert contacted the site.
If you booked tickets through the site in between those dates, email email@example.com before July 31 with details of your booking.
Speaking to Moneysavingexpert , a spokesperson said: "Takethetrain.co.uk relies on people and technology. We need to support them, so sadly after a review we realised we had to withdraw our fee-free service and put in place a fee to cover our overheads, which we thought was a better alternative than removing the service completely.
"We appreciate that the fee represents a large increase, which is why on our website we have recommended using an alternative booking service for those customers looking to avoid fees."