Fulham pensioners say they feel 'forgotten' after being left without washing machines for three weeks - forcing them to walk to a launderette or do piles of washing in sinks.
There are currently two machines serving 60 flats in the Manor Court sheltered housing complex in Bagley's Lane. But four weeks ago one device broke, followed by the second a week later.
A fortnight ago, parts were delivered to fix them. But that evening one machine broke and the following morning the other one failed. The nearest launderette is 15 minutes walk away and many occupants are too frail to trek that far.
Eileen Simmonds's husband Eddie is wheelchair-bound and sometimes incontinent, meaning she needs to do a wash daily.
She said: "I have a heart condition, tremors and high blood pressure. It is difficult for me to walk to the launderette carrying washing and it does make you very stressed.
"Some of the other people here are very frail and it is hard for them to walk carrying shopping, let alone a heavy bag of washing. The snow and ice makes it even harder."
Amy Parsons, 82, walks with a stick and has resorted to hand washing. She added: "It is not too bad walking to the launderette, but coming back with heavy, wet washing is very hard.
"The mind boggles that they do not have spare parts in stock. It seems that somebody somewhere is slipping up."
Dorothy Burrows, 81, walks with a stick after she broke her hip and is using hand towels to dry herself, because she cannot manage to wash bath towels.
She said: "I have to wash at the sink, but as you get older your wrists get weaker and it is harder to hand wash things.
"Anyway, it is not good for me to stand up for too long."
June Williams, 65, said she has spent £25 at the launderette in Stephendale Road.
She added: "I think it is disgusting, we are just forgotten about. We have been telephoning Hammersmith and Fulham Council and I even went to Fulham Town Hall, but nothing seems to be done."
A Hammersmith and Fulham Homes spokesman said: "Looking after our elderly residents is hugely important to us and after our engineer ordered parts that he thought would fix the problem the washing machine unfortunately broke down a second time.
"We have ordered some new parts and they will be fitted as soon as possible."