AN Ealing Bed and Breakfast will get a pat on the back when it is revisited by TV's the Hotel Inspector on Channel 5 tonight (Thursday).
Presenter and hotelier Alex Polizzi gave the Caspian Hotel in Haven Green, Ealing a make-over in April, complaining that it was a "bit run down" and that breakfast should not be eaten in the bedrooms.
The hotel, owned by Nousha Pakpour, who also runs the Lady's Creative Centre nearby, followed her advice to modernise all the bedrooms and serve breakfast in the downstairs room, which was revamped by the television crew.
Now a family affair with son Samandar and daughter Guissa Samari, the hotel is attracting visitors from afar, including a 19-strong male choir from Italy and faced Alex's latest task last Thursday (18): a corporate high tea, with only minor sibling squabbles.
Nousha, who was first to admit the 40-year-old B+B was a bit run-down, said: "It's great to have my children to help me, but I am still doing a lot and it is very hard work. My daughter helps with breakfast, but I am still the boss. I think Alex was very pleased with what we had done."
Guissa, whose Oriental dance name is Liza Laziza, said: "The Hotel Inspector did a template and we followed through on all the bedrooms. We have sorted out the office and a new reservation system and are now much more professional. If there is a problem we still go to mum. When it doesn't work we all get together and argue a bit. We are getting more people, some from the programme and some through word of mouth."
Samandar said: "They were generally very impressed with what we had done, but there were some arguments over the high tea; a bit of brother and sister banter and we were both told off. It was a good idea and Alex said we needed to be pro-active and approach local businesses so we will be looking into that. She said this place was a goldmine, which we are not utilising at the moment."
Alex, whose grandfather is Lord Forte, admitted there had been challenges, but felt their greatest strength was their family bond. On her first visit she said: "I love Nousha and Samandar, although they are a bit bonkers in the nicest way. They are so united as a family. I challenged their perceptions. Upstairs it was like a 1950s bedsit, which people are not prepared to pay money for. When I showed them another local hotel the scales fell from their eyes. They understoord the world has moved on. They are very hospitable and treated everyone like family but they needed to be more businesslike and professional."
The Hotel Inspector (Revisits) was shown on Channel 5 on July 18 at 9pm.