THIS evening, August 14, my son left the UK from Terminal Three to return to his home in Dubai.

We arrived at Heathrow and there were thousands of unattended cases lined up, in areas inside the terminal that had not been through any security procedures.

My son had been unable to book online due to a mechanical failure, so had to queue.At the check in desk he was directed to an area inside the main terminal building and was advised to add his luggage to the unattended baggage because the conveyor belts were not working.

After passing through passport control, passengers were advised that their luggage would not be travelling on the same plane but would be sent on the following day.

We await with interest to see if his luggage actually arrives in Dubai as promised.

Come on BAA Heathrow! This is not good enough.

How do you expect to manage with the additional numbers of passengers an extra runway will bring if your infrastructure is unable to cope with two runways?


by email.