I WAS pleased to read your recent article on Harrow Council's Adult Care service being rated by the Care Quality Commission as the most improved in London, but I feel it rather understated the truly enormous progress the council has made in this area.
In 2006, our administration inherited a service that had been rated as two stars with 'uncertain prospects' for five years running.
In 2008, a great deal of hard work was recognised with the service's prospects moving to 'promising'. In 2009, the service moved to a three-star rating (with 'promising prospects') for the first time ever.
This improvement was a collaborative effort. CQC said the council has 'strong leadership' and 'good political and corporate support'. This is also a sign of the professionalism and dedication of the adult services staff, who do sterling work.
And last, but not least, CQC praises Harrow's carers and care users for 'actively contributing to the development and change of services'.
So much of the improvement in Harrow is down to these individuals being engaged, willing to try new things and embracing concepts like personalisation and re-ablement. Everyone involved with Adult Services in Harrow should feel proud of the excellent progress they have made.
COUNCILLOR BARRY MACLEODCULLINANE Deputy Leader Conservative group