A SELF-STORAGE depot in South Ruislip became the focus of a BBC Watchdog investigation following a Gazette report.
Shurgard in Victoria Road was filmed by undercover BBC reporters, who were able to gain access to, and wander around, the inside of the warehouse without challenge for more than an hour.
The Gazette reported in December that both the Ruislip depot and a similar unit in Uxbridge Road, Hayes, had been broken in to by burglars who stole thousands of pounds worth of goods belonging to Shurgard customers.
Footage claiming lax security at the Ruislip warehouse was shown on Watchdog on Thursday last week on BBC1. It showed the ease of gaining entry and the apparently poor quality of the locking mechanisms and shutters on individual storage areas.
Shurgard acknowledged the break-ins, which it said had also affected rival storage firms, and that it was in the process of reviewing and updating security measures.
The company stated: “Until 2010, with the exception of rare isolated cases, there had been no major incidents of theft reported across any of our stores.
“In 2010, our Ruislip store was targeted, along with other local self-storage providers, by organised criminals.
“An industry-wide security warning was issued at the time by the Self-Storage Association UK (SSA UK) as it was clear that this incident was a much broader issue of organised criminal gangs operating in the area.
“Unfortunately, in December 2011, four of our stores were targeted. Again, SSA UK confirmed that this was a localised issue which other storage providers experienced.
“Shurgard would like to reassure customers that security and customer service are our main priorities.”