West Ealing residents have scored a victory after writing to the Local Government Ombudsman over a contentious controlled parking zone (CPZ).

Angry residents wrote to the ombudsman after accusing the Ealing Council of failing to take action over the zone.

And now a report has criticised the borough council for giving insufficient information in order for residents to make an informed decision on whether they wanted their street to be included.

An excerpt from the report said documentation sent out by the council as part of the consultation exercise was “deficient in not drawing the attention of the recipients to the possibility of displacement parking on streets left out of the CPZ."

People from Lavington Road, Lancaster Gardens, Carew Road, Lyncroft Gardens and Loveday Road were protesting over displaced traffic from the Dean CPZ.

They said they were promised a review within a year to consider the impact of the zone, introduced twelve months ago.

And they added that despite two petitions, meetings with councillors and officials and repeated assurances that the area would be re-consulted, residents are still waiting.

Locals were demanding inclusion in the Ealing Dean CPZ as the only way to restore peace to their streets.

Ealing Council was also asked by the ombudsman to ensure that the CPZ for the area is reviewed at the earliest opportunity. It must also pay the complainant £500 to reflect the fact that residents were denied the opportunity to make a fully-informed decision on the proposed CPZ in December 2006, and for the delay in carrying out a review of the zone.

It must also pay the complainant a further £500 to reflect the time and trouble in pursuing the complaint.

A spokesman for Ealing Council said: "We don't agree with some elements of the Ombudsman's report but we will accept the judgement. We will carry out the actions recommended by him."

Neil Munro, who submitted the original complaint on behalf of residents said: "The Ombudsman has referred our complaints to the Chief Executive and we understand he will respond to us direct by mid-September.

"Maybe he will be more prepared to provide straight answers to our direct questions. But what we really want is quick and direct action - as was promised back in February."