Grave concerns have been raised about the standard of meals-on-wheels just weeks after a troubled contractor took over the service.
Pensioners have been waiting until after 3pm for lunch, and when it does arrive the portions are dangerously small, according to one worker who wished to remain anonymous.
One woman allegedly received two meals containing mushrooms within days of each other despite having told providers she was allergic to them.
Apetito only began providing meals for Hounslow Council on April 14, after the in-house team lost the contract.
But our insider told the Chronicle how workers' worst fears were soon realised.
"It's been a complete shambles from day one and people are calling me crying on a daily basis," she said.
"They're regularly delivering meals after 3pm and the portions are abysmal.
"The other day people received half a slice of turkey as part of their meal."
George and Ivy Chatt (pictured), of Marshall Close, Hounslow, both in their eighties, slammed the meals as 'tasteless' and said the food is so bland they often struggle to tell what they are eating.
A spokesman for Hounslow Council, which provides meals for about 300 older and disabled residents, said it was aware of 'teething problems' with the service and was working to remedy them. He said Apetito cooks meals en route to clients so food satys hot and said all food meets strict industry standards.