PATIENTS have praised staff for treating them with dignity at Northwick Park hospital, a report by the Care Quality Commission has revealed.
Dignity and nutrition for older people was assessed in 100 hospitals nationwide and the Harrow hospital met both criteria with only minor concerns, the report published on Wednesday last week said (Oct 13).
One former patient was impressed by the level of care offered for elderly people.
Caroline Lovegrove, 67, spent many hours on a ward for elderly patients with her 96-year-old mother, Lily Robson, after she was recently admitted for injuries sustained after a fall.
Mrs Lovegrove, of Parkthorne Drive, Harrow, said: "My mother was in there for nearly two weeks and the care she received was unbelievable.
"They are very kind to elderly people, the nurses take time to come over and talk to them, and actually help them with their food - which is rare nowadays.
"The matron, Jonathan Davies, has really done something fantastic on the ward as the atmosphere is lovely."
Mrs Robson, from Neasden, was in Northwick Park from September 23 to October 7 and is currently in another hospital for similar injuries.
Her daughter added: "It is definitely the best level of care she has experienced."
The report was requested by the Secretary of State for Health, Andrew Lansley, and was carried out by the commission through unannounced inspections in March and June.
Northwick Park met criteria on 'respecting and involving people' and 'meeting nutritional needs', but 'minor concerns', which means small improvements could be made.
Overall, it fell into the top category with 44 other hospitals nationwide.
A spokeswoman for Northwick Park said: "We are pleased that every elderly patient who spoke to the Care Quality Commission said our staff had preserved their dignity and treated them with respect. One patient told inspectors that ‘they always pull the curtains around (when giving care)’.
"We are also pleased to hear that most people were happy with the quality of food they received during their stay with us and that they thought there was ‘plenty to eat and drink’.
"The visit also highlighted that there are some issues for us to address concerning the consistency of standards of care delivered across all our wards and departments. We have developed a detailed action plan to address the issues raised by the inspection team, which we are currently implementing."
Only two, Sandwell General, and the Alexandra Hospital in Worcestershire offered care which the commission said was 'putting people at unacceptable risk of harm'.