A mother desperately seeking a speciallyconverted house where she can care for her disabled daughter has been told by the council her case is not an emergency.
Little Phoebe Mansell, six, who has learning difficulties and uses a wheelchair, has to be carried by her mother, Charlotte Harris, to her bedroom which she shares with her two sisters every night.
Miss Harris, 34, has battled with the council for two years to move the family of six out of the three-bedroom house in Coles Crescent, Rayners Lane, but the council said it was not a priority.
The mother of four said: "We first asked our housing association, Home, if we could apply for a disability grant to build a downstairs bedroom but it said no.
"I am now doing everything to see if the council can put us into a house which is more suitable but it says we have to wait. We have waited two years.
"I have three girls, one eight and one nearly 13, who are woken up by my disabled daughter two or three times a night.
"I have to carry Phoebe up and down the stairs all the time. The council's criteria say if you are in a council house or belong to a housing association and you need a specially adapted property you should be classed as a priority."
Miss Harris was told in October 2006 to apply for houses through Locata, a system which the council uses to assign people homes and assesses them by what band they fall into.
Last summer the family were moved from band C to band B but for them to move into a more suitable house they have to be placed in band A.
Miss Harris said: "The house simply isn't big enough for six people and Phoebe needs her own room downstairs with a toilet.
"It is not fair her sisters are woken up every night and it is getting harder to carry Phoebe because she is getting bigger.
"I have written to the council, provided doctors' letters and written to our MPs but still nothing has been done. It is not fair on Phoebe and not fair on the rest of the family."
Gwyneth Allen, divisional director of housing at the council, said: "The high priority band A is only awarded in cases where there are exceptional circumstances, for example, where the current housing conditions have a life threatening effect on the applicant or a member of the household.
"If Miss Harris continues to bid for all suitable properties advertised through the bidding system Locata then the council is confident that a property will be allocated to her in the near future."