A WOMAN with learning difficulties has been told she is no longer entitled to a Freedom Pass because her IQ is not low enough.
Yvonne Chappell, 39, of Bath Road in Hounslow, is embroiled in an argument with the authority over the revoked card which provides her with free transport.
Miss Chappell, who has a congenital condition, was baffled that the council asked her to re-apply for the pass, let alone deciding to take it away from her.
Friend Edward Driscoll, also from Hounslow, has been fighting the case on her behalf.
He said: "She has had her pass for many years, this council gets everyone to reapply for the card every two years. Last time she was refused and the card was withdrawn from her, as soon as I became aware of the situation I went to the council and said it is a congenital condition that won't change and they reinstated her pass.
"I put it down to a mistake that shouldn't have happened."
But in the latest round of applications, Miss Chappell has been told by the London Borough of Hounslow that she no longer meets the criteria for the card. One of the reasons stated is that her IQ is higher than 70.
The only available route for appeals is in writing and no telephone number is available on the letter.
He told The Chronicle: "The council has a duty to make itself available to everyone, they are in breach of the Disability Discrimination Act by doing this.
"Some of these people are blind, some have no arms, and the only option is to write an appeal. It is totally unethical and against the law."
But the council does not believe the correspondence breaches disability laws.
Mr Driscoll feels so strongly about the situation that he is gathering signatures on a petition to present to the council.
A spokesman from the London Borough of Hounslow said: "We are aware of this case and officers are working to resolve the issue. We would be happy to review the decision made in the light of any new information.
In regards to comments about contact details on correspondence, the spokesman said: "Anyone can come in and sit with an officer and go over their concerns, and we will help them to write their appeal letter; this offer was made to Ms Chappell".