WESTFIELD Shopping Centre security has been criticised again for being heavy-handed with a first-aider helping a man having a fit.

Concerned shopper Mary Madigan rushed to the aid of the man having a seizure in the Shepherd's Bush centre at around 4.30pm on Tuesday, June 5.

But she has furiously blasted 'burly' security guards for being more interested in getting them out of the centre than the health of the man.

"People had stopped to stare but no one was helping," said Mrs Madigan, of south London. "I immediately asked was anyone with him and they said no. I bent down to help the man as I am a first aider and another gentleman kindly put his laptop bag underneath the man’s head to avoid him doing himself more injury.

"As I was administering first aid I checked twice to see if an ambulance had been called and I was told the security guard had done it. After 15 minutes there was no ambulance but another security officer appeared with white screens to give him some privacy.

"The security officer who arrived also did nothing until she was roared at by what I can only assume was the head of security who told her to clear us out.

"We had to go, as the head of security was insisting we go immediately, and as I was leaving I spoke quickly to two security officers who didn’t bother to ask what happened, what we had seen, our names, what information or what we had ascertained that the paramedics would need. I gave a quick account and I was met with a look of surprise and a response of 'okay'."

Security at the centre was criticised in November 2010 after guards tried to force a group of protestors gathering outside the new Shepherd's Bush Library to campaign against wage cuts and changes to working conditions.

Mrs Madigan added: "I don't think security has learnt a single lesson in people handling skills since the 2010 farce with the library. I feel Westfield have the wrong personnel in place for what is considered a family shopping centre and bullyish behaviour towards sick members of the public deserves highlighting.

"If I was ever to take ill, this is not the place I’d wish for it to happen or to anyone else as it happens."

Emma Hindes, Westfield general manager, said: “Westfield London takes its responsibilities towards customer welfare, safety and security seriously. We are treating the matter with the importance it deserves and we continue to review our processes.

"Every attention was afforded to the gentleman involved to ensure that medical support was provided swiftly to ensure his wellbeing."

What are your experiences of shopping at Westfield and its security? Email greg.burns@trinitymirror.com.