A new mum is fuming after her eight-day-old son was turned away from two doctors' surgeries despite suffering a painful infected umbilical cord.
Newborn Alfie was forced to travel with his mum to Sunbury to see a GP after staff at both Teddington Walk-in Centre and Feltham Medical Centre refused him treatment last week.
His mum Joleen Rutter, 22, of Denison Road, Feltham, said: "I am so angry - it's completely out of order. My midwife saw us on Monday and said if his cord was still sore and red the following day we should visit the walk-in centre or the doctor's.
"We went to Teddington first but they said there was no doctor and then at Feltham they said Alfie had to go somewhere else because his dad was no longer registered there.
"He's a tiny baby. I just can't believe they couldn't give us an emergency appointment when he was obviously in pain."
After being turned away from the Feltham surgery, in The Centre, a desperate Ms Rutter headed to her former GP in Sunbury, who immediately treated the youngster by removing the cord and prescribing antibiotic cream.
She is now taking a complaint about the centres that refused her son treatment to the Patient Advice and Liaison Service.
"I won't let this go," said Ms Rutter, who gave birth to Alfie earlier this month at St Peter's Hospital in Chertsey. "I'm absolutely furious that they could be so heartless to an eight-day-old baby."
Both NHS Hounslow and Richmond & Twickenham Primary Care Trust (PCT) said they were unable to comment on an individual patient's circumstances.
But a spokeswoman for NHS Hounslow said they would expect a GP who was unable to provide an emergency appointment to refer the patient to another GP.