Furious tenants have demanded Hammersmith and Fulham Council act on a tribunal which ruled that the Lytton Estate estate was 'filthy' and home owners should be compensated.
Leaseholders at Mortimer House, on the Lytton Estate, were told by a tribunal in September they were entitled to compensation of nearly £1,000 each because of shoddy maintenance.
A leaseholder brought the case saying lifts in the block were 'filthy with urine, vomit and other detritus left un-cleared for days at a time'.
He argued service charges, imposed by H&F Homes for cleaning and management of the block, be partly reimbursed and won the case.
The tribunal ruled that 'a significant rebate on his payments for service charges [was] appropriate' and that the number of people H&F Homes employed to keep the whole estate clean meant there was an 'impossible workload.'
The ruling affected all four leaseholders out of the 20 flats in Mortimer House, but now the Lytton Estate Tenants and Residents Association (LETRA) has called for H&F Homes to compensate everyone in Mortimer House and inform them of the ruling.
In an open letter, residents stated: "It is a disgrace that H&F Homes have not quickly acknowledged the verdict to all residents and informed [them] how the verdict will be acted upon."
LETRA chairman Mac Christensen went further. "This is about lack of service delivery and lack of dialogue," he said. "We are asking them to refund tenants too because they have had to step across the same dog excrement in the lift.
"We know they say they have new working practices now, but the proof is in the pudding - if they keep our pavements clean we will believe them."
H&F Homes acknowledged the ruling, saying leaseholders were refunded in October, and added that it was now looking at compensating tenants.
"[We are] disappointed that caretaking during the period the [tribunal] investigated was not up to the high standards we expect and we are currently putting in place new working practices to improve the service," a spokesman said. "We will determine an appropriate level of compensation to tenants which will be announced shortly."