GALLONS of water submerged a busy Brentford road on Wednesday, February 1, plunging the community back into the nightmare of lost business and travel chaos from which it was convinced it had seen the last.
It is the third time in just under a year-and-a-half London Road has suffered from water pipes bursting.
The rupture happened just before the bridge near the junction with Commerce Road at 8.30am on Wednesday, flooding the cellar of O’Briens pub and the underground car park of the Holiday Inn.
Debbie Hayes, 34, who lives nearby, said: “I just feel incredibly frustrated that this has happened again. How can Thames Water not be getting this right? The pipes were meant to be fixed a few months ago and now this has happened.
“Once again I have been made late for work, it is just getting ridiculous.”
A Holiday Inn worker said: “The water has gone into the car park, and it will really affect us in terms of people coming into work late and people cancelling their bookings as they can’t actually get to us.”
Annoyed commuters took to social network sites to vent their frustration, with one Twitter user describing the scene as ‘Seaworld’ and another suggesting the whole town be transformed into a reservoir and have done with it.
The water was pumped into the canal by 20 firefighters by 11am leaving the road covered in rubble and mud.
This was far from the end of the nightmare however, as the road was only reopened for residential and commercial access.
By the time the evening rush hour arrived, surrounding routes, including the Great West Road, Syon Lane and Boston Manor Road, were at a near standstill.
A Thames Water spokesperson said: “We are really really sorry and we understand that the people of Brentford are frustrated.
“We are frustrated too and we want to get the road back to normal as soon as we can and want to get traffic back on the road as soon as we can.”
However, the disruption also affected surrounding properties and about 500 people called Hounslow Council complaining of water loss.
The spokesperson added they are currently investigating which one of the three pipes that runs under the high street caused it.
In August 2010, 3.5km of old
iron pipes were replaced with new plastic pipes that should be less prone to leaks and bursts.
A council spokesperson said: “At present there is no firm completion time for the repairs. However, the initial estimate by London Borough Hounslow Highways and Thames Water is that it could take up to five days.
“As a result of the burst pipe, a number of properties were temporarily without water. However, supplies should have now been restored to all those affected.”