The future of a controversial warden service in Brentford's Great West Quarter is set to be decided by people living on the estate.

Wardens were introduced at the estate off Ealing Road to deal with antisocial behaviour, and A2Dominion, which manages homes there, says they have been a success.

But some residents claim the service, for which they pay £105 a year, is a waste of money. They say the wardens, who are based off site, rarely respond to calls and have little power to act when they do attend.

A2Dominion plans to consult residents this autumn on whether to retain the wardens, scrap the service altogether or introduce new wardens based on the estate.

Emanuele Sozzi, who lives in Trico House, claims residents were initially led to believe they would not be charged for the warden service and only realised it was not free when they examined their bills.

He says the wardens have done nothing to tackle antisocial behaviour, including fly-tipping, drug dealing and noisy football games on the estate.

"They don't carry out regular patrols, they never seem to have heard of the estate when you call and they take hours to turn up, if they bother to at all, so I don't think they're good value for money," he said.

"We would like an on-site warden service with access to CCTV cameras on the estate."

As well as the other problems, Mr Sozzi said the communal doors in the blocks did not lock properly and residents had more than once found homeless people sleeping in stairwells and using them as toilets.

Steve Micheaux, A2Dominion's leasehold services director, said: "The warden service has been very successful since its introduction at Great West Quarter in 2012 and we have received a lot of positive feedback to date. Wardens carry out patrols between 3pm and 11pm and we believe the service offers good value for money."

However, he added that if the majority of residents said they no longer wanted a warden service it would be discontinued.

Mr Sozzi claimed the warden service was just the tip of the iceberg when it came to rising costs.

He said the like-for-like monthly service charge (not including water or heating, for which residents are now billed separately, or the 'deficit adjustment') had risen by 87 per cent since 2009/10, to £171.83.

One reason for the steep rise, he claims, is that all residents are charged for the removal of bulky waste dumped by a small minority of tenants in and around the block.

Mr Michaux said the service charge varied depending on the amount of communal repairs and other work required each year. He urged anyone with queries about their service charge or the warden service to contact A2Dominion.

Brentford and Isleworth MP Mary Macleod recently called for a meeting with transport chiefs over a campaign by some residents to get the 235 bus stop moved from the estate.

A2Dominion apologised to residents in the Great West Quarter in August after they were again left without hot water in what was the latest in a series of outages on the estate.