I read the article 'Mum's fear of rubbish pile' in your sister newspaper, the Leader, [February 18] and I can't believe what is happening to our refuse collections.

I too have had no collection now for two weeks, even though the council contact centre tell me there is no reason for this.

Unlike the lady featured in your article, I live in a terraced house in a row of six houses where, without fail, our rubbish is always collected even from our gardens if we forget to put it out.

My household is the largest in the row, as I have six children and we use between eight and 15 black bags a week.

I contacted the contact centre on Thursday two weeks ago, to tell them that my rubbish had not been collected on the Friday or Monday either.

I informed them that if no one collected my rubbish by Thursday there would be at least 25 bags to be picked up.

I was told that wasn't a problem, that they had missed me so they were obliged on Thursday, if no collection before, to take all the rubbish.

Today is our collection day and now I have 25-30 bags taking up most of my front garden. I have again contacted the council and they cannot give me a reason for my refuse to not have been collected, and they have passed it on to their supervisor.

How long will it take them to pick it up I still have no idea but my concerns are that I will now have a visit from the estate manager because of the laws about issues causing rat infestations.

Are they going to pay the fine, and why bring in laws by the council when the council themselves cannot do their job properly?


Balmoral Drive, Hayes.