ON JUNE 19 the Chronicle printed a letter from the West Mid's chief executive, Dame Jacqueline Docherty, in which she claimed that your report of June 5 was "both misleading and sensationalist and did not present a balanced view of the high standards of patient care delivered at this hospital".

Perhaps she is not aware of the National NHS staff survey 2008 published by the Picker Institute, which reports the views of staff employed by the Trust.

Below are some examples.

Note that KF22 and KF23 both relate to 'reporting errors, near misses or incidents'.

Clearly West Mid staff believe that the Trust must listen to patients' experiences much more carefully, and learn a great deal more, before patients will place any great trust in the care that they are likely to receive at the hospital.

KF6. Work pressure felt by staff. No improvement and still worse than average.

KF9. Per cent working extra hours. No improvement and in the bottom 20 per cent.

KF11. Per cent feeling there are

good opportunities to develop their potential at work. In the bottom 20 per cent.

KF12. Per cent receiving jobrelevant training, learning or development in last 12 months. No improvement and in the bottom 20 per cent.

KF16. Support from immediate managers. Deteriorated since last year and worse than average.

KF20. Availability of hand washing materials. Improved since last year but still in the bottom 20 per cent.

KF22. Per cent reporting errors, near misses or incidents witnessed in the last month. No improvement and in the bottom 20 per cent.

KF23. Fairness and effectivess of procedures for reporting errors, near misses or incidents. Deteriorated since last year and in the bottom 20 per cent.

KF25. Per cent experiencing physical violence from staff in last 12 months. Deteriorated since last year and in the bottom 20 per cent - now running at five per cent, ie two-and-a-half times the national average.

KF26. Per cent experiencing harassment, bullying or abuse from patients/relatives in last 12 months. No improvement and still worse than average.

KF27. Per cent experiencing harassment, bullying or abuse from staff in last 12 months. Deteriorated since last year and in the bottom 20 per cent.

KF33. Staff intention to leave jobs. No improvement and in the bottom 20 per cent.

John Hunt Twickenham Road

Isleworth ..SUPL: