The council takes the personal safety of all its car park users extremely seriously [Broken CCTV - can it be true?,Letters, November 26].
In total we have over 80 CCTV cameras in our car parks, all of which are recorded.
The cameras are regularly checked and any found not to be working properly or damaged are repaired as quickly as possible.
On many occasions the footage from the cameras has been used by the police to take action against anti-social behaviour.
Recently, ticket machines in St Martin's Approach Car Park in Ruislip were vandalised, and the suspects' faces captured by the CCTV.
This is being used by the police to help with their investigations.
Currently 16 of our 24 car parks have the Park Mark Award.
These awards are only given to those that have been independently assessed by the police and the British Parking Association, and have security measures in place to reduce crime as well as provide a safe environment for people to park.
A recent survey of nearly 1,000 users also demonstrated that over 60 per cent of car park users felt safe using our car parks, and this is testament of all the hard work the council has been doing over the recent years to improve the quality and security of our facilities.
Two further car parks are due to get their Park Mark Awards in March next year.
The council welcomes any concerns and feedback from our car park users, by calling 01895 250926 or emailing email@example.com
head of business services, Hillingdon Council, Civic Centre,
High Street, Uxbridge.