THE son of a 90-year-old woman is furious with Ealing Hospital after his mother's medication was stopped leaving her in pain for more than 24 hours.
Richard Crook phoned his mum Rosella Rowden, who was recovering from a hip operation in Ealing Hospital, when she told him of her distress.
Mr Crook, of Hounslow, said: “She said she was in pain and hadn't slept for 24 or 36 hours. I phoned the hospital and they reinstated it but this should not be happening.”
The hospital said doctors had stopped administering painkillers in order to change the drugs to a combination they felt was more suitable. It took time before the correct levels could be judged and that is why she was in pain for that period. She was assessed every two hours during that time and did not complain.
But Mr Crook says he was told a different story, he said: “When I went down and had a meeting with the matron and ward manager they said they did not know who had cancelled the medication and why it happened. What if this had been a life-saving drug for someone?”
He added that at one point she had been ignored for hours when she had asked to be moved from her chair to her bed. And the problems did not end when she got home to Horn Lane, Acton at the beginning of the month after a district nurse who was supposed to come to check her dressings failed to appear. Again he had to phone the hospital and a nurse then visited four days later.
Mr Crook added: “I'm really upset by the way she has been treated. The hospital didn't know who was responsible which is unacceptable. I'm not asking for compensation or anything like that I just want to bring this out into the open.”
An Ealing Hospital spokesman said the hospital was aware with the issue of the district nurse failing to appear and they had brought this up with Ealing Community Services which manages the service.
He added: “If Mr Crook would like to take these matters further we would be happy to meet him and discuss what more can be done.”