Two Southall GP surgeries have been poorly rated in a national patients survey.
A mere 13% of respondents postitively rated The Southall Medical Centre and only 16% the Jubilee Gardens Medical Centre in Southall. The Shakespeare Surgery in Hillingdon polled a lowly 14%.
The GP survey reflects the opinions and experiences of patients at more than 8,000 practices across England, and contains data from just under one million responses collected in two waves at the start of the year, and in summer/autumn.
Overall, nationally 86.2% of patients rate their overall experience of their GP practice as good, which was a decrease of 1.4 percentage points since the results published in December 2012.
Some 75.5% of patients rate their overall experience of making an appointment as good, a decrease of 2.4 percentage points since the results published in December 2012, and 73.9% of patients find that it is easy to get through to their GP surgery on the phone, a decrease of 2.7 percentage points since last December.
When asked how easy to get through to the surgery on the phone, 46% of respondents said 'not easy at all' in respect to the Jubilee Gardens centre, and 32% said their experience of making an appointment had been ‘very poor’.
Some 28% of people the Brunswick Road Medical Centre in Ealing when asked if they have trust/confidence in their GP answered 'not at all'.
The best surgery in the country as rated by patients was the Hawkshead Medical Practice in Cumbria, which had 93% satisfaction. The worst was Birmingham Heartlands Surgery, with 17% satisfaction.
