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Britain's Busiest Airport: Meet the stars as another series of the behind-the-scenes documentary on Heathrow takes off

Season 3, episode 1, will have you back airside with the engineering crew getting up close and personal with planes

Get onboard and prepare for the ride of your life as the much-loved airport show is back!

Heathrow: Britain's Busiest Airport (HBBA) is set to return to your screens next week and here's what you can expect with the start of series three.

Episode one will take viewers on a rollercoaster journey airside to landside with some of the engineering crew and passenger service agents at Heathrow Airport.

So let's meet returning star of the show Sue Hester, passenger experience manager (PEM) from Ashford, who has worked at Heathrow for 23 years.

Excited to once again appear in the programme, she admits she still hasn't got used to the idea of being on record around-the-clock.

As part of her role she has met her fair share of celebrities and recalls the time she helped sneak music legend Tom Jones through the airport.

Passenger Experience Manager Sue Hester has worked at the airport for 23 years(Image: Raw Productions)

“An amusing moment from this series, thankfully not captured on film, was going to the bathroom with my mic still on," she joked.

"Lucky the crew have a great sense of humour.

“On a more serious note, I’m looking forward to giving audiences a further look into Heathrow life this year.

"While I’m trained to deal with real emergencies, sometimes nothing can prepare you for the drama and surprise that naturally comes from working at Britain’s busiest airport."

Sue Hester returns for a second series of Heathrow: Britain's Busiest Airport(Image: Raw Productions)

You will also get the chance to meet engineering duo Matt and Mo as the cameras go airside.

Mo from Streatham has been working at Heathrow for over 10 years and in his spare time helps the elderly get out and about by taking them shopping.

The most critical part of his role is being aware of his surroundings as planes pass him by.

“Engineering is one of the most rewarding and fun professions in the world and I'm looking forward to showing Britain it’s possible to have a career you truly enjoy,” said Mo.

“We had loads of good banter with the crew and quite literally blew them away on the airfield being so close to the action.

“The best part of my role is driving around the airfield getting close to planes, where the public wouldn't usually see.”

Once an apprentice himself, audiences will see him take Langley resident and Heathrow recruit Matt Araguez under his wing.

Apprentice Matt Araguez with Airside Engineer Mohammed Kashmiri(Image: Raw Productions)
Airside Engineer Mohammed Kashmiri(Image: Heathrow )

Matt was encouraged by his brothers to become an engineering apprentice at Heathrow in September 2015.

“I saw the progression my brothers were making in the programme and decided to give it a go,” said Matt.

“The comradery they developed, the training that was provided and the support from managers all had a particular influence in my decision to join.

“I’ve been given a taste of various disciplines of engineering and have learnt through both classroom and real world experience, some of which you will see when HBBA airs.”

The programme gripped the nation with over 4.1 million viewers tuning into ITV to watch the show last year.

Air Traffic Controls view of Heathrow Airport(Image: Raw Productions)

Last but not least, check-in with dnata customer service agents Carrie-Anne and Selina Khan, both from Hounslow , manning the airline departure desks.

Mother of two, Carrie-Anne who was inspired to work at the airport after watching an earlier documentary series described her filming experience as ‘unreal’.

“I used to be a huge fan of Airport and from then I knew the airport was where I wanted to pursue a career – and I haven’t looked back since,” said Carrie-Anne.

“I enjoy my job as it brings people together from around the world and no two days are the same.

"Each day brings a new challenge and being part of the documentary was a great opportunity to show the important role we play in the airports daily running.”

Terminal 5 Departures lounge(Image: TMS)

Then there's multi-lingual Selina Khan who loves the hustle and bustle of airport working life.

She works alongside Carrie-Anne and says the airport is a great place for learning about different culture, and using her first language Bengali comes in handy.

Yoga-loving Miss Khan said: “One of the cool things about working at the airport is that I am able to use my first language, Bengali, and third language, Mandarin, at work.

"Being multi-lingual is incredibly helpful in breaking down language barriers and dealing with difficult situations. It can certainly make the passenger and our own experience better."

Series three of Heathrow: Britain’s Busiest Airport will air the first episode on Wednesday May 10 at 9pm on ITV .

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