QPR chief executive Lee Hoos insists the way to make sure you don't end up in the mess tomorrow's visitors drag in their wake is to pay attention to fans.
Hoos made it plain he is not critical of Charlton and their ills as supporters stage protest after protest at the unhappy Valley, but when asked how Rs make sure they don't end up with Addicks aggro, he revealed an array of club initiatives.
"I think it’s extremely important to keep your finger on the pulse, " he said. "I'm not going to comment on what’s going on at Charlton. I've got enough to keep me occupied here.
"But we have two fans forums a year; we have a supporters consultation committee, which is a mix of the LSA supporters association; and QPR fans sites."
The Rangers chief also keeps his ear to the ground by sounding out those not so obviously vocal on social media.
"We take random checks from the club's data base. For example, we will go out and find a female season ticket holder; or someone from hospitality.
"I'll ask: 'give me someone who’s a member and attends four-to-six games a season; someone from Ellerslie Road and South Africa Road stands'.
"I feel comfortable asking about something not in the public domain and asking ‘what do you think of this?’ If you just judge by a complaint or social media, it doesn’t necessarily reflect everybody."
"The short answer to the question 'is listening to fans important?' Yes it is," Hoos added.
