Alarmed commuters were told to walk on Tube tracks underground after a train near Shepherd's Bush broke down and forced them to be evacuated.
Up to 1,000 people had to walk along the London Underground lines on Tuesday (July 5) due to a fault with the track which led the train getting stuck by Shepherd's Bush station.
Passenger Rebecca Taylor told getwestlondon how the sweltering heat made conditions difficult as it ground to a halt around 6pm at peak travel time, but was handled well by the driver.
"We had some problems leaving Shepherd's Bush station but eventually were on the move," said Rebecca.
"We didn't get very far and stopped again.
"After about a minute the lights went out and the emergency ones came on. The driver said there was a power problem.
"He was very good at keeping us informed and all the passengers seemed fairly happy considering the situation.
"The biggest problem was the heat.
"We had a dog in our carriage so found it some water and other people were making paper fans.
"Because the driver was so good, no one seemed to panic. We just weren't sure what was going to happen or how long it would take."
Staff were 'fantastic'
A Transport for London (TfL) spokesman said nobody was hurt and "emergency staff attended and led passengers off the train and back onto the platform".
Jasmine Barrass, who was also on board the Central Line train, praised the TfL staff members for how well they handled the incident and said: "Thanks to all the TfL staff who were fantastic throughout."
The incident had knock on effects for other commuters who saw a cancellation in services between Marble Arch and White City stations close, leading to several delays whilst they repaired the track.