Less than a week ago, internet cables were damaged whilst work was being carried out by Network Rail. The issue however, could be very nearly resolved.
Service providers are reassuring customers that progress is being made and repairs are close to completion.
Taking to social media, Sky said: "Update: Uxbridge & West Drayton. Repairs are proressing well & close to completiion. We will update you when a full restoration is confirmed."
BT have also reassured customers with the provider's online fault tracker stating: "Work continues to repair damage cables and fully restore service to all customers.
"Some customers should now be back in service, if your connection is still down try re-starting your router or modem."
A spokesmen for Openreach has thanked residents for their patients.
"Due to the proximity of our cables and ducts to the railway line, repair work has been more complex than usual," the spokesman said.
"We understand this loss of telephone and broadband service is extremely frustrating for local residents and would like to thank them for their patience.”
Many residents have been taking to twitter to complain about the lack of internet connection.
One person on social media even offered his WiFi code for others to use.
Whilst work was being carried out by Network Rail in the early hours of Wednesday October 19, cables used by a number of internet providers were damaged, leaving residents across West Drayton and Uxbridge without internet.
A spokesman from Network Rail apologised for the inconvenience caused and said: "We are sorry that we have caused people problems with their phone and Internet connections.
“While work was taking place in the early hours of Wednesday morning we damaged cables which are used by a number of different communications providers.
“The cables were not highlighted in the thorough surveys we carried out prior to the work."
Hillingdon Council have said it was "Concerned for the safety and wellbeing of all those elderly and vulnerable people who receive social care services support and Telecare support in the areas that have been affected."
The council, which said it had recently been made aware of an internet failure in parts of Yiewsley and West Drayton, is aiming to support those affected.
"We are making every effort to contact all residents or their carers or next of kin who will be affected by this issue," a spokesman said.