A family from Ruislip Manor has complained to Transport of London following an unpleasant ordeal when a grandfather with Alzheimer's was stranded on a train because he did not have enough time to get off at his stop.
Michael Butler, a former fireman, was travelling on the Metropolitan line from Uxbridge with his wife Susan and two grandchildren on Saturday (October 29) after a trip to the cinema.
The family prepared to leave the train before their Ruislip Manor stop, and Mrs Butler and the children made it off in time, but the doors closed on 74-year-old Mr Butler, leaving him stranded on the train.
'We couldn't believe it'
Mrs Butler, 72, told getwestlondon : “No way was there time for him to get off.
“We couldn't believe it.
"The driver must have seen us by the door.”
Mr Butler, who is in the the early stages of Alzheimer's disease, got off the train at the next station, Eastcote , and tried to find a member of staff but the office was closed.
Fortunately, he was able to get the train back to Ruislip Manor on his own and meet up with his family.
'I was in a bit of a state'
Mrs Butler, a retired receptionist, said: “I was in a bit of a state.
"If my grandaughter, an eight-year-old, got stuck on the train then what would have happened?
"The driver has got to look at who's on the plaftorm."
Mrs Butler said a member of staff at Ruislip Manor station suggest she contact Transport for London (TfL) to make a complaint, which she did.
She added: “There was no apology, there was nothing
"An apology would be nice. He told me the trains had to keep to a schedule."
A spokesman for TfL said there is always a member of staff at underground stations, but that they may have been dealing with a different customer at Eastcote station, or on another platform.
The spokesman said: “We apologise to the customer for the experience they had on the Metropolitan line.
“We are investigating and we are looking for the call to see what happened, and to make sure we do better next time.”
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