A mum has said a Santa at Westfield shopping centre promised her seven-year-old son a toy costing £400.
Linda Belnik, 35, and her son Joshua, visited the grotta at the White City shopping centre and said the Santa promised her son a Star Wars Death Star Lego Set.
They claim Santa said: "See this white phone? I will call the elves now and get them to make it for you."
However shopping centre bosses have hit back and said "our Santa would never do that."
Linda, a building company director from Camberley, said: “I was stood there cringing.
"I couldn’t believe he’d promised such an expensive toy.
"Santas usually tell kids they’ll see what they can do, not promise anything.
“It doesn’t matter if he wants a teddy bear, or a pony, he can’t promise something to a kid. As a parent, I had made the decision he would not be getting the set as it costs so much.
"It’s put me in a really awkward position.”
Linda did not cause a scene as she had Joshua and five-year-old twins Jasmine and Jasper with her and did not want to ruin their image of Christmas .
“I couldn’t ask to see Santa’s manager in front of my children,” she added.
Joshua is now confused as his mum says he's not getting the present, but he believed Santa when he said he was.
Linda added: “Santa has no idea what anyone’s financial situation is. It is wrong he’s promising toys. It sets kids up for disappointment if parents can’t afford it.
“I had already told Joshua he is not getting the present, so that’s why it’s even more upsetting as he now truly believes he is. He’s walking around saying Santa said he will get the toy.”
Linda complained to Westfield shopping centre after getting home.
As a gesture of goodwill, Westfield offered a free ice-skating package for the family.
However Linda said: “It doesn’t help explain to my son why he’s not got his present on Christmas Day.”
Westfield said: “All grotto staff are trained and follow script guidelines which, under no circumstances, include the promise of specific gifts.
“The Santa has over 20 years’ experience and has not promised specific gifts to the child.
“Westfield is committed to providing the best experience for children and families.”
Linda last night stood by her and her son’s version, saying: “That’s what he said, end of.”
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