A mum of four says she had to cancel hospital appointments because of a faulty lift in her block of flats in Shepherd’s Bush .

Sevil Thomas complained in December about the struggles she faces getting in and out of her fourth floor apartment in Edison Court in Warple Way.

Genesis Housing Association, which manages the property, apologised at the time and said it was working to resolve the issue with contractors as soon as possible.

Nearly three months later, Miss Thomas says the situation has worsened.

She said: “It’s happened more often than before.

“I’m scared to go out of the house because if I come home and there’s no lift what can I do? It’s such a mess.”

'It's just ridiculous'

As a result, the mum of four daughters, who uses crutches after a hip replacement operation, has had to cancel a blood transfusion appointment at a hospital, and a second appointment for a kidney test, she said.

Genesis said it is hoping repairs to be carried out soon will remedy the problem lift for good.

Miss Thomas said: “It’s just ridiculous.

And an 'obituary notice' written by Miss Thomas' 12-year-old daughter

"Last week it was fixed and worked for four hours. Then it broke down again.

“My kids are upset because they don’t want to climb the flights of stairs, and I’m worried by oldest who is autistic will fall and hurt herself.”

Last week the mum, whose youngest is 10-months-old, said she returned home and found herself stranded at the bottom of Edison Court.

Fury after people are trapped in lift with faulty emergency call button

She said: “I had to wait at the bottom of the stairs for help, to leave the buggy at the concierge and find someone to carry and hold the baby while I went up and down the stairs.”

Speaking to getwestlondon shortly before Christmas, Miss Thomas, who has lived at Edison Court since 2014, said: “I can’t tell you how much this effects me, effects us all. It’s taken my life.”

A drawing by Miss Thomas' five-year-old daughter, showing her family trapped in their flat by the broken lift

A spokesman for Genesis Housing said: “We are aware that there have been issues with the lift at Edison Court and have apologised to residents for the inconvenience this has caused.

“Following a full inspection, specialist engineers will be attending next week to reset the system, which should hopefully remedy the problem once and for all.

“We are keeping residents closely informed on progress and have let them know that the on-site concierge will also be able to assist them with access and answering queries if required.”

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