Virgin Media customers have been complaining to the company about a lack of internet connection in Twickenham following a technical issue.
Although customers across the UK are being affected, Twickenham appears to be bearing the brunt of the technical glitch with many taking to Twitter to ask Virgin Media for assistance.
One user on social media said she is having to restart her Internet hub every day.
Virgin Media, which provides broadband, TV, phone and mobile services, have been assuring those suffering that works will be taking place to fix the problem.
For the third time this year, the global company increased its prices, and customers are not happy.
One Twitter said: "Not only have you put the price up now we can't get the service."
Virgin Media denied reports there will be a blackout on services until january.
A spokesman for the company said: "The reports are based on an issue affecting some customers in Twickenham. "
Virgin Media has apologised and say the issue should be resolved in time for Christmas Day.
“We apologise for the inconvenience caused, work is planned to resolve the issue this week," the spokesman said.
“At Virgin Media we work hard to provide the best broadband to our customers.
"If something happens to affect the service we provide, we work with our customers to put it right as quickly as possible.”
This problem comes after the company recently resolved issues with customers having troubles accessing the Internet from Windows 10 devices.
What should I do if I am having Internet troubles?
According to Ofcom's code of practice, "Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor."
A spokesman said: "We are working to put rules in place to ensure people and businesses automatically receive compensation when things go wrong with their communications services."
Virgin Media advise those with troubles to get in contact either by phone or post, and for information on how to log a complaint, visit www.virginmedia.com/contact-us.html.
The company said: "We will try our best to resolve your complaint during your initial phone call.
"However, where this is not possible, we will agree a course of action with you and provide you, where possible, with clear timeframes and next steps for the resolution of your complaint."
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