Some passengers from Heathrow may have to travel without their bags after the airport reported problems with its baggage system.

The airport said on Thursday (June 15) that anyone travelling from Terminals 3 and 5 should pack essential items in their hand luggage.

A spokesman for the airport said the issue was currently being investigated.

We will have updates on our live blog.

Goodbye

Right everyone we are ending this live blog now, thanks for joining us. For those of you who are travelling, we hope you have a lovely holiday!

Plane Passengers advised to pack essentials in hand luggage after having to fly without bags

Thousands of passengers departing from Heathrow Airport had to fly without checked luggage due to a baggage system failure.

The airport advised travellers departing from Terminals 3 and 5 that they may have to fly without their bags and should pack essential items in their hand luggage.

It comes less than three weeks after chaotic scenes at the airport when British Airways grounded all flights following an IT power cut.

Read more here

Passenger praises Heathrow for 'quick work'

'Heathrow’s failure to restart has had catastrophic results for travellers around the world'

Sven Hammar, CSO at load testing and website monitoring Apica said:

In today’s connected world, all companies need to expect the unexpected. Large organisations will have backup and failover systems in place to handle issues with anything from power supply and storage, to databases and servers - this should go without saying.

What separates those organisations that are “always up” from those that fail is that they perform constant tests to maintain functionality and have a dynamic plan for switching to failover systems to avoid any unexpected outages - something Heathrow seemingly failed to do.

Being able to restart systems under heavy load is a typical disaster testing scenario which is often overlooked, bringing extra downtime on top of the initial incident. In this case, Heathrow’s failure to restart has had catastrophic results for travellers around the world.”

Bag drop desks are now open

The baggage system is fixed.

A statement from Heathrow, posted on their Twitter page: “Further to the baggage issues we experienced earlier this morning, bag drop desks are now open and operating normally in Terminals 3 and 5. Terminal 2 and 4 were unaffected by the issue.

“We continue to monitor this situation. We recommend that passengers who have already departed on flights this morning without this morning without their baggage contact their airline for further updates.

“We are sorry for passengers affected by this issue.”

Holiday goer heading to LA without luggage

Mechanical problem

Heathrow have confirmed the problem is to do with the mechanics of the baggage system rather than IT. Engineers are on site to try to fix the problem.

Holiday goer 'disgusted'

Rachel Jackson said she was “disgusted” not to find her bag on the flight.

'Nightmare' for passengers

This passenger described the situation as a ‘nightmare’.

Which terminals are affected?

Terminal Three and Terminal Five have been affected by the baggage system problems. Other terminals are unaffected.

Flights operating as normal

All flights are continuing to operate as normal despite the baggage problems.

Pack essentials in hand luggage

Heathrow has informed holiday goers they will post updates regularly on their website and Twitter.

Passengers have been advised by the airport to pack essentials in their hand luggage.

Heathrow baggage issue affecting airlines

Good morning Get Surrey. We will be bringing you live updates on baggage problems at Heathrow. A statement released on the airport’s Twitter page read:

Heathrow is currently experiencing an issue with its baggage systems which is affecting airlines operating in Terminal 3 and Terminal 5. Other terminals are unaffected.

This may mean passengers will travel without their bags, and we advise them to pack essential items in their hand luggage.

We are currently investigating the issue. We are sorry for the disruption and are working hard to get the system running as soon as possible.”