Fed up families living in one Feltham street have complained Hounslow Council are not removing rubbish bags on collection day.

Anger has mounted after months of problems with rubbish not being taken away on the right day in Grasmere Close, which has led to cats and foxes ripping rubbish bags open and residents waking up to find dirty nappies and rubbish scattered in their front gardens.

Recent bad weather has not helped and residents said they were disgusted to live on such a smelly street.

Nicola Whate, of Grasmere Close, said: "The bags have been ripped open by cats and foxes and we have had to sweep up dirty nappies and other undesirable articles from our front gardens.

"There is an issue with parking at the entrance to Grasmere Close and the bin lorry cannot get down [ the road].

"This is not a new issue but the council seem unable to come up with a permanent solution - i.e. send a small van - and just leave us with the smell and mess of uncollected rubbish.

"We are at our wits end trying to resolve this.

"At least half the street is affected, it depends how far the van can get in before parked cars block the way. I am always affected as I live right at the end.

"Our collection day is Thursday but if the van collecting the black bags cannot get down the road on the first attempt the rubbish remains.

"We then log this via the website or call in but at least twice it's been a whole further week before it's been collected."

Access difficulties

On a recent occasion, on May 1, rubbish remained uncollected for a whole week until May 8 and people who were affected found themselves having to once again go outside and clear up the rubbish made by foxes.

Sandra Morton,also of Grasmere Close, added: "This is not acceptable, we have had to clear up the rubbish that the foxes have made, it has been disgusting in our close.

"This issue has started to happen since the council introduced wheelie bins, which Grasmere Close do not have.

"We are paying our council tax every month, and this is the bloody service we are getting."

The issue has turned into a weekly nightmare and residents want the council to come up with a solution.

A council spokesman said: “The collection day for Grasmere Close is Thursday, however there have been some difficulties with refuse vehicles accessing the close due to vehicle obstruction.

“In the short term, this is being managed by the refuse vehicle attending the site on the scheduled day and time.

"If staff are unable to gain access due to parked vehicles they return later in the afternoon to complete the collection.

"If this is not possible, they return again on Friday morning or afternoon until they are able to gain access.

“Discussions are under way with the council’s traffic department to identify a solution to the current access problems.”