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Connecting flight? British Airways introduces stress-busting service for premium passengers

A new car service to transport will help premium customers at risk of missing a connecting flight

Never miss a connecting flight again with British Airways' new "airside" car transfer service at Heathrow Airport.

The airline has come up with a stress-free idea to make sure its premium customers can quickly transfer from one flight to the next.

The take-off of Premium Transfer Drive gives passengers at risk of missing their connection a fighting chance to catch their ownward flight.

BAs' team will track customers and where there's a chance they will miss their connection, will provide an "airside" car transfer.

A message will be sent to the inbound aircraft so cabin crew can let the customer know a car will be waiting to transfer them.

The scheme applies to customers travelling on a UK domestic flight, who are connecting on to either a short-haul flight in Club Europe, a long-haul service in Club World or First as well as silver and gold Executive Club members.

Carolina Martinoli, British Airways’ new director of brand and customer experience, said: “Missing a connection is one of the most stressful situations a customer can experience, so helping them through that journey and keeping them informed is critical.

"The new premium transfer service will enable us to identify customers who are at risk of missing their onward flight, and proactively arrange to collect them by car, whisking them directly to their next flight.

“We’re already receiving great customer feedback from customers who have benefitted from the new service and as WiFi is introduced on our aircraft, we’ll also be able to use that to communicate directly with customers about their onward flight.”

Premium Transfer Drive - new 'airside' car service to get connecting flight passengers onto their ownwards flight (Picture by: Stuart Bailey)(Image: Stuart Bailey)

British Airways is investing £400 million in Club World with new Club Europe available on UK domestic services, new lounges across its network and a First Wing with security and lounge access at Heathrow.

Flyers can also look forward to Wi-Fi across the BA fleets over the next two years and self-service check-in and biometric boarding gates to speed up the airport journey.

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