Dissatisfied patients have passed their verdict on West Middlesex Hospital, scoring the Isleworth trust amongst the worst performing in the NHS in a host of categories.
West Mid scored in the top 20 per cent of performing trusts in just three out of a staggering 62 categories in watchdog the Healthcare Commission's annual patient survey, published yesterday.
It was in the bottom 20 per cent in almost half of the categories, with hospital users complaining about admissions, treatment from nurses and leaving the hospital, while rating their overall care poorly.
The inpatients also criticised noise at night at the Twickenham Road site, as well as staff explanations of their treatment.
But they did praise access to the complaints procedure, alongside choice of admission dates and facilities to leave personal belongings.
Yvonne Franks, Director of Nursing and Midwifery, admitted the Trust was 'disappointed' with the results of the study.
She added: "Results from this year’s survey show that we have improved on the quality of written information we give our patients and the information we give to their GPs. We have also improved significantly on the amount of time taken to respond to patients pressing their bedside call button."