As we start another year I would like to urge more people to respect staff working in shops and medical establishments.
In Hayes medical centre I have witnessed reception staff subjected to incidents of verbal abuse and also rudeness from patients who fail to say please and thank you and chat away on mobile phones while staff are trying to help them.
As a patient of many years, I've always been treated in a helpful way by receptionists Barbara, Isabelle and Kathy because I feel in most cases if you show respect to staff it will be returned.
Hillingon Hospital is another place where staff often have to bear the brunt of people's frustration and insults.
On the whole, most of the staff there are dedicated, though I have encountered a few abrupt and slap-dash staff in some parts there but they're just a small percentage who fail the system.
If patients or carers feel unhappy about something, they are entitled to raise issues and go through appropriate channels to have them resolved in a calm manner, but ranting and raving is unlikely to solve anything.
All it does is cause unsettlement, upset and disruption, making it bad for patients who do behave in a civilised way.
Everyone has a right to do their jobs free from fear and intimidation.
Manners are not outdated and if more adults were polite it would set a good example for the younger generation to follow and the world would be a better place.
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