Post Office closures are still having a severe effect on communities across Hounslow, according to a former sub-postmaster.
Behesh Pandya, whose store in Whitton Road, Hounslow, was one of three in the borough to lose its franchise last June, said many of his elderly customers remained lost without the service.
He told the Chronicle how some pensioners had broken down in tears over Christmas because they were unable to send parcels to loved ones.
"Many of my customers find it very difficult to access the next nearest stores in Hibernia Road and Hounslow High Street," said Mr Pandya, 59.
"I had a lot of people who were very upset and even crying over Christmas because they couldn't manage the journey to another post office."
Mr Pandya's store was one of three across the borough to lose their franchises last summer despite thousands of letters of support from loyal customers.
The others were Old Isleworth Post Office, in South Street, Isleworth, and a branch in Chiswick High Road.
Royal Mail chiefs closed 155 of their 854 London branches in a desperate bid to stem losses.
Mr Pandya said he had only been able to remain open without the post office thanks to the loyal support of customers but wasn't sure how much longer the store could survive.
Isleworth councillor Paul Fisher, who campaigned to save the branch in South Street, said its closure had hit residents and businesses, who relied on passing trade from the post office.
The shop closed soon after losing the franchise and an application has since been submitted to replace it with a money exchange.
Cllr Fisher said the manager of the Londis store in South Street was very keen to offer post office services and eagerly awaited the results of a legal challenge by London Mayor Boris Johnson against the closures.
"I'm still getting complaints from people whose nearest post office is now in Richmond, who say they can't negotiate the stairs and find the lifts pretty dreadful," he added.
Council leader Peter Thompson said he was disappointed by the closures and urged residents to support the remaining branches.