I WROTE to Hounslow Primary Care Trust (PCT) and so did my friend Lisa Middleton. We were worried about polyclinics. We had no reply from the lady we wrote to.

However, we did get replies from Ann Keen, who helped a lot, and even from 10 Downing Street on behalf of Gordon Brown, yet no local PCT has replied.

Then at a Heart of Hounslow health meeting, at Bath Road, the lady we wrote to was there. I asked her why we had not heard back, she said she had written only to assure us and she would check the next day. What a surprise, a few days later we received letters assuring us.

I do not believe the PCT are very helpful to individuals and surely that is what they are about.

MISS MARGARET KROWICKI Rivermeads Avenue, Twickenham.