Mother-of-four Karen Porter had always instilled in her children that the police would be there for them if they ever needed help.
So when her 12-year-old boy reported that his bike had been stolen by a gang of youths why did no officers come to his aid?
How serious does a crime have to be for a police officer to attend a crime scene?
No wonder Karen is losing faith in the service.
Police resources may be sometimes stretched but the theft of property should still be considered a serious incident.
And priority needs to be placed on smaller crimes to stop them escalating into something more serious.
This is suppose to be London's safest borough. To keep it that way officers need to start attending all crime scenes and reassure residents they are patrolling the streets.
Council PO at whose cost?
Replacing our much loved and missed post offices with a council-run service may well put Harrow Council in a no-win situation.
Of course, it will go some way in satisfying some of the borough's most vulnerable, by relieving some of the pressure on the 'unfit for purpose' town centre post office.
But will it be for the greater good?
There is obvious concern that Harrow's elderly and disabled are having to travel greater distances to access this essential service and rightly so.
But where can the council possibly house this post office to best address this issue for the five areas hit by the cuts?
And how will a council which receives one of the smallest government settlements possibly afford to run it?
Unfortunately, it would seem that wherever the service is placed, there will be four areas no nearer a solution.
What is more unfortunate is that the service will probably be funded by a hike in council tax - which will adversely effect everyone, especially the most vulnerable.