Staff at the Meadowview Surgery in Mandeville Road, Northolt have been praised by a woman suffering from mental problems.
Jill Warwick, 49, who lives in Carr Road, Northolt, emailed the Gazette last week and commended the work of staff who helped her after she was diagnosed with post-traumatic stress disorder.
Her email was sent as the National Health Service is searching for staff who have made the extra effort in helping save lives and heal the sick as part of the NHS Champions 2008 awards.
She said: "A few years ago I had to change surgery because my doctor kept muddling me
up with someone else and as I was suffering with post traumatic stress disorder and severe depression - it was not helping.
"From the word go I was treated with respect and kindness. The receptionists made me feel that I was not a nuisance or difficult, but worked with me within my capabilities so I would see a doctor.
"If I was very unwell and suicidal, they would ensure that I was seen almost immediately, yet I never had to tell them, they would just see from the state I was in.
"From the first time I went, they all knew my name and appeared to know everyone else's, speaking several languages and being kind and patient with everyone."
"The two doctors at the surgery are also exceptional. They are kind and listen and never rush you out or make you feel stupid.
"You would never find a better practice manager or receptionists anywhere, for without their care and attention and that of the doctors, I would not be alive today."
Dr Gnaneswary Sivarajah, who has practiced at the surgery since 1996, said: "I feel very
happy and excited being nominated. It's excel-lent that someone appreciates us and the hard work that we are doing." [25a0] Anyone who wants to nominate their NHS Champions can write to the Gazette at 134-136, The Broadway, West Ealing, W13 OTL. Alternatively, they can email edit@ ealinggazette.co.uk. The closing date for nominations is October 16.
