Although the press is full of negative stories about the NHS, we must not forget some examples of good practice still exist, as I've witnessed myself at Hayes Medical Centre.
Noticing a man's struggle through mobility problems, receptionist Isabella kindly used an office chair as a makeshift wheelchair to wheel him to the doctor's room.
She has a good understanding of the restrictions ill health and mobility problems can enforce on people. Barbara has a talent for dealing with people with special needs, as, in the past, I noticed her dealing with a lady with Down's Syndrome and a deaf person in a none patron-ising way, realising they are human too.
After a spell of absence,receptionist Kathy has quickly got back in the swing of things in her usual role.
These people are not immune to problems themselves but difficulties they have faced have given them the empathy and patience to treat people with respect and dignity.
I know the NHS is not perfect and I have encountered some problems myself,but I've also had some positive stories and am full of admiration for all the dedicated staff as it's just a small percentage who fail the system and let the side down.
NAME AND ADDRESS SUPPLIED.