The decision to shut down all five post offices which were earmarked for closure in Harrow is a major blow to customers, especially those who rely on them for collecting pensions and other benefits.
Throughout the consultation process, claims were made that the plans were set in stone and the consultation was a sham.
Now the results are in and the worst fears of customers have been confirmed.
The Observer condemns the closures as short-sighted and damaging for people in Harrow.
Even worse, the massacre of post offices in the last five years is set to continue as the Post Office refuses to give assurances that these closures are the last.