A cancer patient has criticised staff at Hounslow’s job centre who told him to use the toilets at a neighbouring bookmakers.
John Bryant’s prostate was removed after it was diagnosed as cancerous six years ago and, as a result, he often needs to use the toilet urgently.
Mr Bryant, of Barrowgate Road, Chiswick, was on a routine visit to the Jobcentre Plus in Montague Road, Hounslow, when he needed to use a toilet.
He asked to use the centre’s lavatory and was initially told to go to the neighbouring betting shop.
It was only once he was able to speak to the manager, after about 20 minutes, that he was allowed to use the staff toilets at the centre.
The 57-year-old former sales rep is disappointed with the attitude of staff, and says such a long wait could have proved hugely embarrassing for someone with his condition.
“It’s outrageous,” he added. “It was embarrassing enough for me and I want to make sure this doesn’t happen to anyone else because people shouldn’t be put in that position.”
Mr Bryant said he initially asked someone on reception and was told to go upstairs. When he asked there, a security guard told him to try the betting shop next door.
It was only after speaking to the security guard a second time that he was able to see the manager, who allowed him to use the staff toilets.
A spokesman for the Department for Work and Pensions said job centres did not normally have public toilets, but visitors could use them at the manager’s discretion if there was a medical reason or urgent need.