A WOMAN with learning difficulties has been told she is no longer entitled to a Freedom Pass because her IQ is not low enough.
The council revoked the free transport concession for Yvonne Chappell, 39, of Bath Road, Hounslow, because she scored higher than 70 in an intelligence test.
Her friend Edward Driscoll, also from Hounslow, has been fighting the case on her behalf.
He said: "She has had her pass for many years. The council gets everyone to reapply for the card every two years. She was refused last time and the card was withdrawn from her.
"As soon as I became aware of the situation I went to the council and said she has a congenital condition that won't change and they reinstated her pass.
"I put it down to a mistake that shouldn't have happened."
But in the latest round of applications, Miss Chappell has been told that she no longer meets the criteria for the card.
Mr Driscoll is angry that the only available route for appeals is in writing and no telephone number is available on a letter received by Yvonne.
He claims the authority is in breach of the Disability Discrimination Act and added: "The council has a duty to make itself available to everyone. Some of these people are blind, some have no arms, and the only option is to write an appeal. It is totally unethical and against the law."
Mr Driscoll feels so strongly that he is gathering signatures on a petition to present to the council.
A council spokesman said: "We are aware of this case and officers are working to resolve the issue. We would be happy to review the decision made in the light of any new information."
The council does not believe it has breached disability laws.
Regarding the comments about contact details on correspondence, the spokesman added: "Anyone can come in and sit with an officer and go over their concerns, and we will help them to write their appeal letter. This offer was made to Ms Chappell."